Refund policy

KBTCG Refund & Return Policy

Thank you for choosing KBTCG. We are committed to delivering a premium shopping experience and the highest-quality trading card game products. Please review our refund policy carefully before placing your order.

Returns and Exchanges All sales are final. We do not accept returns or exchanges on any items sold through our store. We encourage you to review your order thoroughly before completing your purchase.

Exceptional Cases In extremely rare circumstances, a return may be considered on a case-by-case basis. Any approved exceptions are subject to the following conditions:

a. Unopened Items Only — Only items with an intact, unbroken seal will be considered for return.

b. Restocking Fee — A 10% restocking fee will be deducted from any approved refund.

c. Shipping Responsibility — The customer is responsible for all original and return shipping costs.

Refund Process Once a returned item is received and inspected, we will initiate the refund for the product cost minus the restocking fee and any applicable shipping charges.

Damaged Packages KBTCG guarantees the safe delivery of every order. If your package arrives damaged, please do not open it. Email us a photo of the damaged package along with a brief description of the issue. If you've already opened the package and notice damage, please do not break the product seal — send us a photo immediately. Items with a tampered or destroyed seal may not be eligible for coverage. Please note: KBTCG does not cover items reported as stolen or missing from packages that appear to have been opened or tampered with during transit. In those cases, we recommend contacting your carrier directly to file a claim. Reach us at support@kbtcg.com.

Manufacturer Defects If you receive a sealed TCG product that is missing items, contains a printing error, or includes unrelated cards, please contact the manufacturer directly — we are not responsible for manufacturing errors. For Wizards of the Coast products, visit their product replacement form. For Pokémon TCG products, refer to their official support article. For all other manufacturers, contact their support channel for the appropriate steps.

Return Process

  1. Email support@kbtcg.com to request a return authorization.
  2. Pack all items securely in a box, bubble mailer, or the original packaging.
  3. Include your original order invoice or a note with your Order ID.
  4. Ship your return to:

ATTN: KBTCG Returns [Your return address here]

  1. Drop the package at your preferred carrier. We recommend signature confirmation for returns valued over $750.
  2. Once received, we'll email you to confirm receipt and process your refund. Credit card refunds may take up to 5 business days to post.

A couple of things to update before publishing:

  • Return address — replace the placeholder with your actual address.

  • Support email — update support@kbtcg.com if your actual address differs.